Shipping & Replacements

Shipping

European Union: We ship to all EU countries. Processing takes 2-3 business days and shipping takes up to 1 week.

United States: Processing takes 2-3 business days and shipping takes up to 2 weeks.

All orders come with a tracking and you will receive a tracking number/link via email as soon as your order ships.

If you order multiple SKU's, your order may be split into separate packaging to ensure the fastest shipping times (no extra charge will be added for multiple packages).

Replacements

We do not have a return policy, but instead a replacement policy. If your product is damaged or defective, we will send you a replacement of the same product free of charge - you can do whatever you'd like with the defective version. If the product is damaged during delivery, please email us at info@neweramuseum.it with photos (so that we can file a claim with our shipping service).

We do not offer refunds for undamaged items. This is due to each product being made-to-order.

If you have any questions or concerns, contact us at info@neweramuseum.it. A representative will be in touch within 24 hours.